Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Sprint HTC Support Ticket - staten island, New York - sprint HTC and 4G scams

Sprint HTC Support Ticket - staten island, New York

sprint HTC and 4G scams - HTC phone

Created By: Sprintscams2011's Picture Sprintscams2011 Last Reply: Sprintscams2011's Picture Sprintscams2011
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0
Product: HTC phone

In February, 2011, I purchased a new HTC Evo phone from Sprint.
At the time, Sprint knew they were selling a phone with defective charging ports but never told me.I had a problem with this phone in Pittsburgh while traveling for my job as a writer. The staff there refused to do anything to help me.
In May, I had the same issue and the woman at Sprint gave me a loaner phone and said the phone was covered under warranty and I would get a new or reconditioned phone, which I did a week or so later.

Today, at the same store, they changed their policy and refused to replace the phone, saying it was "physical damage" (meaning it was MY fault). They refused to give me a loaner phone and refused to replace.
Finally, after 80 minutes on the phone with Sprint customer service, getting bounced to four people-all with different explanations, I was told I would get a replacement phone sent to me overnight- The woman at the Sprint insurance company would not promise it would be a new phone.
Ben James at Sprint at first said he couldn't do anything to help me (he was my fourth person on the phone). Then he called back the store and said if I paid $100 deductible under my Sprint insurance plan, he would credit me the money, plus $20 for overnight delivery -which is all I wanted when I walked in the store. Why make me go the insurance route- so Sprint wouldn't have to deal with the fact that they are still selling a defective phone?

I lost two and a half hours of pay while being treated like a child who broke a toy even after I told them what happened in May.
Rodrigo, the Assistant Manager, told me that Sprint records showed that in May, I came in to report a blue hue on my phone camera (which I did) and also that it was "broken,"- a cover up if I ever saw one. I told them that the phone wasn't charging and they said it was the battery port
Today, a salesperson at Radio Shack- my first stop before heading to Sprint- said he had the same phone and had the same problem, as did another salesman several months ago at Sprint
on lower Broadway store in Manhattan.
The point is this: I believe it is a violation of the law to knowingly sell a defective product (there are hundreds of complaints all over the Internet) and then blame the customer for breaking the phone. I have been a Sprint customer since 2000 and until this year, have never had a problem with a Sprint phone battery port. I give you permission to access my Sprint records to prove my point.

This is an outrage that Sprint is allowed to do this; it calls for an investigation of the company and HTC which makes the phone.

Thank you for your time.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Sprint HTC Reviews and Complaints More Sprint HTC reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Sprint HTC reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team